How good are zchocolates?
Zchocolates are handmade by Gold Medal Winner, Chocolate World Championship and Meilleur Ouvier de France Pascal Caffet and have been savored by country leaders, celebrities, and VIPs worldwide since 1999.
zChocolat.com has received numerous accolades and awards, including Forbes's Favorite and Best of the Web by Forbes, Inc. since 2005, Top-5 Chocolate Gifts for Valentine's Day by The Food Network, Best Online Chocolatier by Web Magazine, Best Lesser-Known Gift Site on the Webby the Wall Street Journal and Top-10 eBusiness Website in France by IBM, Ernst & Young and Le Figaro.
What information is include
with your product?
All zchocolat products are delivered with a detailed description of each chocolate in English, Spanish and French. Each product contains the biography of World Champion French chocolatier maker Pascal Caffet as well as educational material on how to taste and store our chocolates.
All this information is printed on a booklet inserted with your personal gift card in the external pocket of our draw-string cotton pouch housing your gift.
Finally, the following text is printed on the left side of your gift card: This product was shipped to your attention in [US city of your gift recipient] directly from our gourmet facility in Aix-en-Provence, France.
Please note that we do not include any invoices or commercial/sales material in our shipments.
Do you send out free samples?
No, However, for orders above 20 pieces, we will deduct the price of your sample from your order's total.
How may I store your chocolates?
zchocolates are meant to be eaten within three weeks after delivery and should not be refrigerated or frozen, this can spoil their delicate flavor or alter the creamy texture of their fillings.
They should be kept in a cool place (15°C to 20°C / 59°F to 67°F) with 50-60% humidity.
Do zchocolates contain any alcohol?
None of the zchocolates contain any alcohol or pork fat of any sort. They also do not contain any preservatives and are 100% pure cocoa butter.
Do your chocolates contain nuts?
Yes. Some do.
I am shipping to a very warm state, will the chocolates survive?
We ship to warm states using our special summer packaging. Our summer packaging guarantees that your chocolates will arrive in perfect condition.
It uses insulated containers and refrigerant packs to maintain a temperature between 59°F to 67°F until delivery regardless of the outside weather and temperature.
Our customer service team will include summer packaging based on the local weather forecast. So you do not have to worry about the local temperature, let us do the work.
Gift Wrap
During the checkout process, you can choose from several patterns of gift-wrappings.
All our our high-quality wrappings are finished with a satin ribbon and a handmade wax seal.
The love wrapping option features a heart-shape golden wax seal while other options display the zChocolat.com logo.
Gift Message
All gift messages are free!
You can add a gift message for each item in your order.
All zChocolat gift boxes are finished with chic, distinctive touches to assure your personal message is delivered with utmost style.
Each box arrives nestled within a soft, draw-string cotton pouch which includes a fitted, external pocket housing your elegant gift card.
Return & Refunds Policy:
If the products have not been delivered in perfect condition or products are missing, zChocolat.com will replace the damaged/lost products within one business day.
If a refund is requested, shipping charges will be reimbursed.
If the products have been delivered in perfect condition, return and exchanges are processed on a case by case basis and shipping charges are not reimbursed.
Under both scenarios, please contact our Customer Service Department.
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